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Privacy Matters 1-2-3SM Frequently Asked Questions

1. What is Privacy Matters 1-2-3?

Privacy Matters 1-2-3 is a comprehensive credit management and identity theft protection membership program. It provides you with unlimited online access to your 3-in-1 credit report and credit scores, daily triple-bureau monitoring credit alerts of critical changes to your credit files, and identity theft restoration services. We encourage you to use these benefits to protect yourself against identity theft and fraud and to enjoy greater peace of mind knowing that your personal information is accurate, safe and secure.

2. What is this MVQ*PRIVACYMATTERS123 billing that appears on my credit or debit card statement?

MVQ*PRIVACYMATTERS123 is the billing descriptor that appeared on your credit or debit card statement for the Privacy Matters 1-2-3 credit management and credit card fraud protection program that you signed up for.

3. How did I join PrivacyMatters 1-2-3?

Members join our programs in a variety of ways, including when:

No matter how you joined one of our membership programs — whether it's over the phone or through the Internet — we take careful steps to help you understand the terms and conditions of the program offer; we also require that you take a deliberate action to accept the offer.  Our Member Savings Representatives can review your membership acceptance with you.  To retrieve your membership information, access your Privacy Matters 1-2-3 benefits or cancel your membership, please visit PrivacyMatters123.com or call 888-239-0316.

4. How do I cancel my Privacy Matters 1-2-3 membership?

If you have your membership ID number and would like to cancel, log on to Privacy Matters 1-2-3 and cancel by submitting an email via the Contact Us page. Alternatively, you can cancel by calling 1-888-239-0316 toll-free.

If you don't have your membership ID number, click here to retrieve it.

5. How do I access my Privacy Matters 1-2-3 benefits?

You may log in to PrivacyMatters123.com to immediately access your benefits.  If you need to locate your member ID, please go to PrivacyMatters123.com.

6. How do I get my membership ID number? 

To get your membership ID number, please go to PrivacyMatters123.com and follow the simple steps.

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